Goodbye for now!
It is with a heavy heart that following the government’s announcements, we have decided to temporarily close until further notice.
If you are booked in to stay or holding meetings and events with us soon, please don’t worry, we will be in contact with you shortly to discuss future bookings and cancellations. We are busy working behind the scenes to make sure that the entire process is as seamless as possible.
While we will miss seeing you in our venues, our teams are still contactable via email and telephone should you have any questions. We’re still here to help.
Please see below for more information on existing and future bookings.
Bookings made through a third-party
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
Bookings made directly with us
If you were going to be staying with us between 24th March – 31st May 2020, your booking has been automatically cancelled. If you have pre-paid or paid a deposit, your booking will be held and credited to a future date of your choice within 12 months of the hotel re-opening. If that doesn’t work for you, please get in touch with a member of our team who will be able to issue a full refund for you.
Although we are taking bookings for June and beyond, during these uncertain times we understand that flexibility is important. So all new reservations can now be changed up to 24 hours prior to arrival to a date within 12 months.
Existing event bookings
If you have an event booking and are due to arrive before 31st May, you can postpone the event and deposits will be moved to the re-scheduled date within a 12-month window. For event bookings after 1st June, normal terms & conditions for cancellation/postponement apply as per your contract.
However, please note this policy will be reviewed regularly and we will continue to work with our customers to have a fair policy as the situation develops. Please check back here for updates or contact the hotel event manager directly.
New group bookings
Any new group bookings for 2020 can be cancelled for free up to 3 months before the event (excluding exclusive use).