Welcome back!

We’re delighted and excited to announce that we are officially open. Many measures are in place for your welcome return, details of which can be found below:

We look forward to welcoming you back through our doors.

We’re delighted to be able to tell you that we’re ready and open. We still won’t rest though, as we are closely monitoring the COVID-19 situation and any developments in the government’s guidance.

You may have questions about what to expect, so here’s a bit more about what we’re doing…

We have taken steps to help ensure your safety and to give you peace of mind that you are in safe hands.

OUR GUEST PROMISE

As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.

We can confirm that we have complied with the ‘COVID-19 Secure’ guidance on managing the risk of COVID-19’.

All members of our team have been trained in COVID-19 prevention steps and social distancing and are committed to following our clinical style of handwashing and their enhanced approach to cleaning and disinfection throughout the hotel.

Due to the developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we operate may therefore be subject to review and change without notice.

We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage the COVID-19 health crisis and ensure that we continue to provide a welcome retreat, where our guests and team can feel comfortable and safe.

If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the government advice, remain at home, and contact us to allow your stay to be rescheduled.

We further ask that any guest who has arrived in the UK from overseas within the 14 days prior to their arrival at our hotel contact us in advance of travelling to the hotel, to discuss their reservation.
Team

  • All team members are required to stay at home if unwell and must follow official guidance on self-isolating as required.
  • All members of our team will have their temperature checked upon arrival at work.
  • We teach all team members to follow a clinical standard handwashing routine from day one, and always have done. We have our very own 8-step handwashing procedure, which our staff are required to follow every time.
  • You can be confident that we hold ourselves to the same top cleanliness standards back of house as we do in our guest spaces, and we’ve taken steps to ensure that our employees observe social distancing too.
  • The General Manager is responsible for the implementation of our hotel’s COVID-19 procedures and will be pleased to assist with any questions or queries. Alternatively, please speak to the Duty Manager.
  • We have considered the unfortunate but possible eventuality that a guest at our hotel could experience symptoms of COVID-19. We can confirm that we have implemented clear, documented procedures that will be followed in that situation, to protect the wellbeing of other guests and our team.

Guests 

  • On 14th September, it became illegal to gather indoors or outdoors in groups of more than six persons, unless all persons are from a single household, or attending a wedding or funeral.
  • It is a mandatory requirement for guests to wear face coverings in all indoor public areas, except for bars and restaurants when eating or drinking, and subject to exemptions.
  • Providing contact details as part of the NHS track and trace programme is now a legal requirement for all guests visiting or hotel.
  • We politely ask that any guests who are required to undertake self-isolation, household isolation or overseas travel-related isolation remain at home in line with the government advice and contact us to rearrange their stay.
  • Hotel guests will have their temperature taken upon arrival by our staff using a contactless laser thermometer. Unfortunately, if your temperature is above 38˚C, we will not be able to welcome you to the hotel and we will invite you to rearrange your stay.
  • We ask that all guests observe the social distancing requirements at all times, and you will notice some reminders to do so, placed around the hotel.
  • Sanitiser dispensers have been installed throughout and it is compulsory to sanitise your hands when entering the hotel and the bar.  We encourage everyone to wash their hands frequently.
  • Where convenient, guests are invited to use the bathroom facilities in their bedroom rather than public facilities, to limit demand placed on these facilities.
  • We have removed our guest directories from bedrooms so have provided any pertinent information in a welcome letter to you. Our reception team remain on hand by telephone for all queries.
  • Guests are advised to wash their hands upon returning to their bedroom. If at any time you require additional amenities, please contact reception.
  • To help us avoid the unnecessary handling of cash, we invite all guests to utilise room charges during their stay and to make payment by card wherever possible.

Hotel 

  • We may contact some guests in advance of arrival to obtain check-in information and we will prepare as much as possible in advance of your arrival, in order to reduce the time spent completing check-in at the hotel reception.
  • Some service points have protective screens in place. This could include reception desks or restaurant greeting stands for example.
  • All high-touch public areas will receive extra attention (door handles, switches, tabletops), using effective cleaning products.
  • We have completed a complete review of our food safety management systems during closure to ensure that they fully incorporate the required COVID-19 prevention controls.
  • All public areas, including lounges, bars and restaurants have been thoughtfully rearranged with furniture spaces to allow proper distancing.
  • Meeting, function and event spaces have been reviewed, giving thought to issues such as how layouts can be amended to allow proper social distancing. We will consult over each event on a case-by-case basis where we feel that significant changes are required to the order of the day, do agree how we can still deliver the event to your requirements.
  • Unnecessary soft furnishings have been removed, and anything that remains is included in our enhanced cleaning and disinfection programme at appropriate frequencies.
  • We have designed a comprehensive enhanced cleaning and disinfection procedure and guide which individually covers all areas of our hotel.
  • Staffing levels have been set to ensure that public spaces can be continuously cleaned and disinfected throughout the day, in line with our enhanced cleaning programme.
  • We’ve removed all tray charges from our in-room dining, where available, so that you can enjoy additional privacy and comfort, at no extra cost. Room service is to the bedroom door only.
  • We’ve given thought to every step of your journey from arrival and check-in, to housekeeping and room service to ensure that even whilst keeping their distance, our team can look after you with our usual warm hospitality.

Bedroom 

  • Your room key will be sanitized.
  • We promise that our experienced housekeepers will have taken care and time to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed disinfection procedure and ensuring extra attention to high-touch areas, such as TV remotes, taps and telephones.
  • Bed linen is washed at a minimum of 71 degrees to ensure thermal disinfection.
  • Where possible, the allocation of rooms will be rotated to provide a ‘rest period’ of 24 hours before new guests arrive.
  • As a temporary measure we will not be servicing rooms during a stay. Guests can request fresh towels by depositing dirty towels in the laundry bag provided and leaving it outside their rooms. Fresh towels will be delivered in a new, clean bag and left outside the room for collection.
  • We have removed any non-essential items in your bedroom, this includes items such as decorative cushions, throws and magazines.
  • Tea/coffee, shampoo and soap have been removed from rooms, you will be handed tea/coffee and toiletries in a clear new bag on arrival.
  • Due to the COVID-19 restrictions currently in place, there may be some limitations to the facilities available at the hotel.

Dining and Drinking

  • Please be aware that Chartridge Lodge is only serving breakfast at this time.  However the nearest restaurant is a 5 minute walk away.  The “Bell” offers dining in a local pub setting.  A 10 minute car journey takes you into Chesham where there are further dining options.
  • Whilst it is illegal to gather in doors or outdoors in groups of more than six persons, we will be unable to welcome larger groups unless from a single household.
  • Providing contact details as part of the NHS track and trace programme is now a legal requirement for all guests visiting out hotel.
  • All public areas, including lounges, bars and restaurants have been thoughtfully rearranged with furniture spaces to allow proper distancing.
  • Weather dependent, we aim to maximise the availability of outdoor spaces for dining and drinking.
  • For the safety of our guests we have removed all buffets and open food items.
  • Breakfast will be served in the Restaurant, with tables socially distanced and all items ordered from the menu.
  • Room service will be delivered to your door to retrieve and enjoyed in the comfort of your room. Grab and go will also be an available option upon request.
  • We have removed reusable and ‘open’ items in our food outlets, including beer mats, drinks stirrers.
  • Before entering the bar please sanitise your hands.
  • We are also asking for contactless and cashless payments, where possible.
  • Our bars primarily offer table service.

Meetings and Events

  • Meetings and event spaces will be available for private events but at a reduced capacity, currently up to 30 guests. Catering will be an individually served plated service.